Why am I important to the LAWN service?
Each of us has a responsibility to our neighbor to be a "Good Wireless Citizen" and not do things that can disrupt other people's wireless experience.
What should I NOT do while on campus?
There are a few things that you should NOT do when present on campus:
- Do not run unauthorized access points - Institute Policy does not allow any student, faculty, or staff to connect unauthorized access points (things like Netgear, Cisco, Linksys wireless routers) to the campus network without prior authorization by OIT. The LAWN team will gladly work with anyone who feels they need an exception. In many cases, there are available ways to accomplish a majority of your wireless needs within our existing infrastructure.
This includes wireless enabled printers, projectors, and laptops configured as wireless gateways.
- Do not use wireless hotspots within campus buildings - Wireless hotspots (from AT&T, T-Mobile, Verizon, etc.) should not be operated in any campus building. These hotspots act as access points and cause interference with the campus wireless access points. This will prevent others in your area from receiving an adequate signal due to channel interference.
- Do not operate consumer devices that use 2.4Ghz - This may include VOIP phone gateways and 2.4Ghz phones.
What are some things I can do to help?
- If you submit a request ticket, please respond promptly with any requested information. We want to help you solve your problem.
- If your machine only has 2.4Ghz wireless hardware, purchase a 5Ghz capable wireless card. The 5Ghz band has more channels available and has generally less interference from surrounding sources. You will have a cleaner signal and devices that are not able to operate in the 5Ghz band will be better served.
- Make sure your machines are patched and up to date.
- Make sure your wireless card drivers are up to date.
- In any high-density areas (such as classrooms), turn off wifi on any devices you do not require for class.
Where can I go for help?
Students living in Residence Halls - Please contact the WreckTechs for support/assistance with your devices.
Faculty/Staff - Please contact your Departmental Computer Support Representative (CSR) for support/assistance with your devices.
All Users - Visit the OIT Technology Support Center (2nd floor in the Clough Building), email firstname.lastname@example.org, or phone 404-894-7173.
Please note that the forums are not meant as a replacement for the official OIT help system ServiceDesk (which can be reached via email, email@example.com, or via the phone at 404-894-7173).