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Troubleshooting eduroam on macOS (OS X)

This guide provides basic troubleshooting information for macOS/OS X clients.

Show Wi-Fi Status Icon in the Menu Bar
Toggle Wi-Fi On/Off
Remove GT Wireless Network Profiles
Check IP Settings

Show Wi-Fi Status Icon in the Menu Bar

  1. Open System Preferences. You can find System Preferences in the Applications folder.
  2. Click the "Network" icon.
  3. Click on the Wi-Fi service in the list of network services.
  4. Tick the checkbox that says "Show Wi-Fi status in the menu bar".
  5. You should now be able to see the Wi-Fi icon in the upper right-hand corner of the menu bar.

Toggle Wi-Fi On/Off

Sometimes toggling Wi-Fi off, and then back on, will help your device reconnect with the network. This is a good first troubleshooting step to take to see if this will resolve your connectivity issue.

  1. Click the Wi-Fi icon in the upper right-hand corner of the menu bar, and select "Turn Wi-Fi Off"
  2. Click the Wi-Fi icon in the upper right-hand corner of the menu bar, and select "Turn Wi-Fi On"

Remove GT Wireless Network Profiles

  1. Click the Wi-Fi icon in the upper right-hand corner of the menu bar, and select "Open Network Preferences..."
  2. In the network preferences window, select the Wi-Fi service from the list of available network services.
  3. Click the Advanced button in the lower right-hand corner of the network preferences window.
  4. In the preferred networks pane, select any GT wireless networks that you no longer conenct to on your device.
  5. Click the [ - ] button to remove the network profiles.
  6. If you have other networks configured, make sure eduroam is at the top of the list by dragging it to the top.
  7. Select "OK" to save these settings.

Check IP settings

  1. Click the Wi-Fi icon in the upper right-hand corner of the menu bar, and select "Open Network Preferences..."
  2. In the network preferences window, select the Wi-Fi service from the list of available network services.
  3. Click the Advanced button in the lower right-hand corner of the network preferences window.
  4. Click the "TCP/IP" tab.
  5. Make sure the following settings are set correctly:
    • Configure IPv4: Using DHCP
    • Configure IPv6: Automatically
  6. Select "OK" to save these settings.


 
   

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This page last modified: Nov 14, 2017 at 06:26 AM EST
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