For support, contact your departmental support staff (sometimes referred to as CSR), or contact the OIT Technology Support Center (located in the first floor of the library or by phone at: 404-894-7173).
GTwifi currently requires a Georgia Tech Account (also referred to as a GT Account) and password to authenticate. You can reset your GT Account password by logging into Passport. All current faculty, staff, and students are authorized to use GT wireless services. Some Guest GT Accounts, however, are not enabled to utilize GT wireless services. If you have a Guest GT Account, you can check with your account sponsor regarding wireless services.
Your device can be configured to remember this GT account and password so that it can automatically associate and authenticate to GTwifi without the need to enter this information every time. As a result, you should not configure GTwifi on devices where you are not the exclusive user (a public/shared device or friends devices.)
Below are examples of how to setup a device to access GTwifi for the following operating systems, which we are in the process of refreshing. You can also find and report configuration examples for other platforms in the forum at the bottom of the page.
Below are possible troubleshooting guides to attempt to fix some connection and configuration issues. If you still have limited success after reviewing these guides or are uncomfortable taking these steps, please visit the OIT Technology Support Center on the first floor of the GT Library.
Below are guides for different operating systems or hardware platforms. If you need assistance after reviewing these guides, please visit the OIT Technology Support Center on the first floor of the GT Library.
Below are guides on what you have to do when you change your GT Account password. If you need assistance after reviewing these guides, please visit the OIT Technology Support Center on the first floor of the GT Library.
If you require support assistance please contact the OIT Technology Support Center at 404-894-7173 or email support@oit.gatech.edu
Please note that the forums are not
meant as a replacement for the official OIT help system ServiceDesk (which
can be reached via email, support@oit.gatech.edu, or via the phone at 404-894-7173).
GTwifi This forum is to discuss questions or issues with using GTwifi. |
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akm3
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Hi,
I can login to GTwpa using my iPhone, but on GTWifi, the same credentials fail and I cannot connect.
OS: iOs 6.01
Buliding: Klaus
Anybody having the same issue? |
John M. Douglass
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@akm3 - An important note about iOS devices. They tend to get horribly confused about network settings. BEFORE connecting to GTwifi, be sure to go into GTwpa, click "Forget This Network". Make sure you do the same for "GTother" and "GTvisitor" if you have ever had your phone connected to these SSIDs. Once you do that, try configuring for GTwifi. I have seen the same behavior on my phone but forgetting the other networks FIRST seemed to allow me to continue. |
scao8
|
Hi. I have some trouble with GTwifi. My new laptop works fine at home. But in campus, when I'm using gtwifi, it will turn to limited frequently and prevent me from internet. I try the troubleshooting of windows itself, it said "windows cannot automatically detect this network's proxy settings". I don't know which part is wrong.
OS: Windows 8 |
scollestan3
|
Asus Vivo Tab RT (TF600T)
OS: Windows RT
Problem: Maintaining and connecting to GTwifi and all around slow and unresponsive after attempting to connect.
Resolution: Restarted, connect to GTother, device login with mac address on another computer, run windows update (specifically the Hardward Update). Restart. Forget GTother network, manually build GTwifi profile and connect. |
scollestan3
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Asus Transformer Infinity (TF700T)
Galaxy S3
Droid Bionic (XT875)
Android 4.0.4 &; 4.1.1 &; 4.1.2, & 4.2.2
On DHCP lease renewal the device clients seem to drop their connection despite receiving the DHCP ACK. The connection drops after the re-auth following the ACK.
If you are seeing problems on these Android Operating System versions this may be your issue. This is a device issue that we have seen on multiple Android devices. There is not much that can be done network side to fix this.
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aoa6
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Thiz is working GReat .. |
John M. Douglass
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@aoa6 - We're glad you are enjoying the wireless services Alfeo! |
kkapoor8
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I enjoy the speed of the wifi, but just recently I have been unable to use FaceTime on my Mac. I think it is a firewall issue. Help? |
John M. Douglass
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@kkapoor8 - Please stop by the OIT Technology Center (Room 215) in the Clough center. They can work with you and test to get me additional details. |
emachado6
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My Samsung Galaxy Proclaim (Android 2.3) phone worked fine with GTwpa, but won't finish connecting to GTwifi. Do I have to specify the CA and user certificates now as well? |
John M. Douglass
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@emachado6 - The servers behind GTwifi are exactly the same as GTwpa so the certificates have not changed in that respect. I did see the following in the logs:
"Login incorrect: [emachado6 ]"
So it appears that you have a SPACE after your username. Who knew Android was so sensitive? Try removing the space and see if that works. |
dkim451
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Hi. I can use GTWifi in my Labtop(Mac), but I can't access through my phone (Android). I still get "Authentication error occurred from GTwifi (I checked my password several times) |
qtran9
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I have the same issue with akm3. Anyone know how to fix it ? |
John M. Douglass
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For the iPhone, if you are switching to GTwifi, you may need to do the following: 1) "Enter Settings -> Wi-Fi" 2) click the arrow right on each SSID (GTwpa, GTother, GTvisitor, etc) and select "Forget This Network" if it is available 3) REBOOT the phone 4) Attempt to connect to "GTwifi". There is some kind of issue within iOS that has issues with simply selecting "GTwifi" and continuing. We have seen 100% success (so far) in applying the above steps when reconfiguring your iPhone for GTwifi from GTwpa. |
pkodlekere3
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I have 2 queries :
1. The GTwifi is working fine on my laptop now, but it did give me a message saying it could be a rogue server. I had the choice to connect or terminate and I connected. Is that a problem?
2. On my iPhone, GTwifi doesn't connect with the same credentials at GTwpa, but I also don't see the 'Forget This Network' option for the other networks. |
dkarunakran3
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For some reason my connection to GTWifi is dropping frequently by Klaus area. Any reason why? |
schoi330
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Hi, im using Macbook Pro Retina and for some reason, the wifi connection gets lost every 2minutes or so... mine's version 10.8.3. is there a solution to this? |
John M. Douglass
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@schoi330 - Check the configuration instructions for OSX. Do NOT use the pull down to configure GTwifi. We recommend manually configuring for WPA2-Enterprise (instead of having the device determine this). If you still require assistance, we recommend visiting the OIT Technology Support Center on the 2nd floor (near Starbucks) in the Clough Building. |
elee306
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I recently bought and received a Google Chromecast. For some reason it has issues connecting to the GTwifi because of the configuration of the wireless internet. Do you guys have any ideas of how to fix this or go about working with this issue so that the device can be used. |
John M. Douglass
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@elee306 - You cannot connect the Google Chromecast to GTwifi. This device does not support WPA2-Enterprise authentication. You have to connect it to GTother (http://www.lawn.gatech.edu/help/gtother/) and either do a Device Login (http://auth.lawn.gatech.edu) or have it registered with Device Registration (http://www.lawn.gatech.edu/services/registration) |
radams41
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@John M. Douglass - Chromecast does not have a browser, so it cannot use device login. Will Device Registration enable it to be approved automatically without a way to go to auth.lawn.gatech.edu? |
John M. Douglass
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@radams41 - You can go to auth.lawn.gatech.edu from another machine, type in the MAC address and authenticate any device that is connected to GTother. If you bring your device into ResNet or the OIT Technology Support Center, they can enter in your non WPA-Enterprise capable devices into the registration system. |
mhollahan3
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Has anyone had any luck connecting a PS Vita to the system yet? If so, how did you do it? |
jpan36
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My HTC 8x which is a WP8 device cannot be automatically connected to GTwifi. It requires me to reenter username and password whenever I go to a different place on campus. |
John M. Douglass
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@jpan36 - Sounds like an operating system issue to me.
Apparently you are not alone...[Link to Microsoft Forum] |
John M. Douglass
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@mhollahan3 - Most game systems (Vita, 3DS, PS3, X-Box) don't do WPA-Enterprise so GTwifi is out of the question. You can, however, get the device registered to you by either ResNet or OIT Technology Support Center so you don't have to authenticate it constantly. The Vita does have a web browser so you should be able to connect to GTother and auth. See the information on this website regarding "Device Registration". |
gth632j
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Hi
Just wondering what is the working config for debian to put in /etc/network/interface?
Thanks |
John M. Douglass
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@gth632j - Honestly I don't think you need to work that. There should be some kind of program that acts as a WPA Supplicant. You will find some information here I believe (https://wiki.debian.org/WiFi/HowToUse#WPA-EAP) The settings it must do are EAP-PEAP-MSChapV2 with an SSID of "GTwifi". |
zmunshi3
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Hi. Ever since last week, I have not been able to connect to the GTwifi. I'm not sure why it is not working as it did at the beginning of the semester. What should I do? |
tgreathouse3
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Whenever I try to connect to GTWIFI on my kindle fire the authentication fails. Is it human error or is there some kind of setting I have to have it on |
nwilder6
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In looking up the device specs, you should be able to connect to GTwifi. Please make sure your authentication type settings are correct in the profile. If you have continued trouble please visit the TSC on the 2nd floor of the Clough building to have them help you out. |
dstewart34
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To connect my Kindle Fire, I had to choose Show Advanced Options after I manually added GTwifi, so that I could put in my GT username and password. Otherwise the system cant authenticate you as a YellowJacket. |
yzhang612
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I am using Galaxy S3. It works fine in all areas in campus but Klaus building. It stops by showing "getting ip address" when it tries to set up a connection. |
alowe7
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I am having difficulty connecting to GTwifi with my iPad mini. Sometimes it will connect if I reset my network settings, but most of the time I cannot connect at all. I'm not having a problem connecting to other networks, and I'm having this problem everywhere on campus. Has anyone encountered a similar problem or know a solution? |
yhuang381
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I have been experiencing GTwifi connection problems on my MacBook for the past week. This isn't helping with all the work I've got. |
yhuang381
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I have been experiencing GTwifi connection problems on my MacBook for the past week. This isn't helping with all the work I've got. |
arajan32
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Hi! Last semester, GTwifi worked well on both my iPhone and laptop. However, this semester I've started to notice that GTwifi or any GT network doesn't even show up in my list of Wi-Fi networks on my iPhone. I will have full bars on my laptop, but the network refuses to even show up on my phone. |
unak3
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I have the same problem as the previous poster (arajan32). I had poor connectivity to GTwifi on my T-Mobile Galaxy S2 for the last two days, and it now refuses to even pick up the network no matter my location. It worked perfectly well before the winter break, and still works without problems on my other devices. |
Vijay K. Madisetti
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The GTWifi connection seems to be down most of the time... This is becoming a serious impediment to getting work done.
Thanks. |
amarsh6
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I am currently working in the CULC and the GTwifi is not working. I have tried to connect several times with no luck |
kdavis86
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I recently just purchased a Samsung tv and it needs wifi to work some of it's apps such as Netflix and Pandora. I can connect it to GTother just fine but it's not the greatest connection as it makes Netflix stop in the middle of shows. I was wondering if there was any way I could connect the tv to GTwifi even if it only asks for a password and not a username?? |
John M. Douglass
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@kdavis86 - You cannot connect your TV to GTwifi as it does not support 802.1x authentication. However, you can work with either ResNet/WreckTechs (if you are in any of the residence halls) or OIT Technology Support Center to get the device registered to automatically authenticate when connecting to GTother. |
vmalhotra8
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Hi. For some reason, I connect to GTwifi, but then after 5 minutes or so, the GTwifi connection drops. Please help.
Windows 8.1
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John W. Kennington
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Lawn has no internet connection in Health Services (Joseph B Whitehead Building). Connect is limited. The connection has been dropping routinely for almost 2 weeks now. Surely someone could fix it by now. |
nwilder6
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John, Have you looked through the configuration guide for your OS. In looking at the logs it seems that your machine is trying to log on with the machine name and not your user name. Please make sure the device is set to user authentication only. |
nwilder6
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Also you can open a support ticket and we can look into your issue more closely. |
John W. Kennington
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Thanks, nwilder6. I followed the instructions for Windows 8 and it is working much better. It appears to be a lot more complicated than just selecting the network and logging in. |
dlee409
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I have a Galaxy tablet. It used to connect well to GTwifi. I have not used it for awhile. When I tried to connect to internet using the tablet recently, it gets automatically disconnected from GTwifi. Is this due to internet connection issue? |
agray40
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Gtwifi never works and I hate it. |
John W. Kennington
|
Lawn down in the Bookstore again. Every day. Every DAY. For an Institute of Technology, this is poor performance. It has to be the worst of all the colleges I have been to. |
John M. Douglass
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Mr. Kennington: We do have some details about some LAWN authentication problems on the LAWN website (http://www.lawn.gatech.edu) during periods of peak use. If you are seeing a drop in your connections during the times of class changes, this may explain your issues. If you are not seeing any wireless signal, please submit a help request to support@oit.gatech.edu describing where in the bookstore specifically you are having problems in. |
jplym3
|
GTWifi has many random disconnections from 10th and home... That can be terribly annoying sometimes... |
John M. Douglass
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@jplym3 - From the logs it looks like your device may be flapping between the GTvisitor and GTwifi networks. If you have the GTvisitor SSID listed within your "Connect to" networks, you should remove that. There is some information on this in the Troubleshooting Guides in the page above. Otherwise, you can contact ResNet at 4040-894-0044 / support@resnet.gatech.edu for assistance with connectivity in any residence hall. |
agray40
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In places like the culc, gtwifi never works for me. It fails to connect. Also, since I changed my gt password, I have to log on to wifi (on the occasion that it actually works) every time I refresh or load a new page. |
John M. Douglass
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@agray40 - If you are in the CULC you are right next door to some expert help. Take your device to the OIT Technology Support Center just near the Starbucks! They should be able to sort out most issues. If they cannot, they will rope the LAWN team in to see how we can help. |
evear3
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Hi, I am currently trying to set up GTwifi using wpa_supplicant and iwconfig/ifconfig. Does anyone know what the proper wpa_supplicant.conf settings are? I have it configured for peap, but I'm still getting authentication errors. Thanks. |
yhsu41
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Hi, my both IOS devices (ipad and iphone, IOS version 8.1.2) can't connect to GTwifi suddenly. I could connect it before 11:30 today, but after that no connection could be made. I had tried to re-download the certificate and it is still not work. |
rpathak6
|
I'm having the same problem on my iPad - I cannot connect to GTWifi. I tried 'Forget Network' and then tried to reconnect but after I enter my credentials it shows the message "Unable to connect ...". This is a recent problem; it was working fine a week ago. |
John M. Douglass
|
@rpathak6, @yhsu41 - When having device issues, the best thing to do is to work with either ResNet (for those students living in the Residence Halls) or with the OIT Technology Support Center (next to Starbucks in the Clough Building). We can look in our logs for specific wireless MAC addresses to start to narrow down the problems or escalate the problems to members of the LAWN team who can delve further into your issues if necessary. Many people have multiple devices on LAWN so providing technicians with the correct wireless MAC address is a great start. |
lherron8
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Are we allowed to or will we face any issues connecting to gtwifi using an Amazon Fire TV Stick? |
John M. Douglass
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@lherron8 - We do not limit what you can and cannot connect to the LAWN wireless. However, some devices are not capable of doing 802.1x EAP-PEAP-MSChapV2 which is the authentication method used on GTwifi. Many consumer devices do not support Enterprise authentication so then must be put on GTother which is a network protected with a WPA2 pre-shared key. You can have devices registered by ResNet or OIT Technology Support Center so that these devices automatically log in to GTother. With THAT being said, my personal opinion is for any serious media streaming services (Netflix, Hulu, HBOToGo, etc) that requires high bandwidth (as high definition movies/TV/etc do), if in the Residence Halls, should be connected to your wired START port, or work with your department to either get on the departmental networks or on a wired LAWN port. Personally, at my house, I wire up all of my streaming output devices (TV, AppleTV, Playstation 4, etc) to a wired port for optimal performance. |
gth632j
|
Hello,
This is a working interfaces config for people who use debian and do not want to use wpasupplicant. Took me a while to figure it out so I hope it's helpful to others.
/etc/network/interfaces
iface GTwifi inet dhcp
wpa-ssid GTwifi
wpa-scan_ssid 1
wpa-proto RSN
wpa-key-mgmt WPA-EAP IEEE8021X
wpa-eap PEAP TTLS
wpa-identity YOUR USERNAME
wpa-password YOURPASSWORD
wpa-phase2 auth=MSCHAPV2
wpa-ca_cert /etc/ssl/certs/AddTrust_External_Root.pem
dns-nameservers 208.67.222.222 208.67.220.220 |
rpierre7
|
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fcamick3
|
For those of you who already have Windows 10 and can't connect to GTwifi:
**Windows 10 does not have the capabilities for the WPA2 Enterprise security protocols. **
**Use GTother** (At least until Microsoft updates this.) |
clong34
|
Any advice as to how would I go about downloading the 802.1x certificate to a file in Win8? Trying to set up a Kindle using a guide built for Eduroam (https://tribut.de/blog/amazon-kindle-and-eduroam/) and accordingly I need to transfer the cert to my device over USB prior to connecting. |
John M. Douglass
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@clong34 - You can obtain the certificates in a file here:
http://www.lawn.gatech.edu/help/gtwifi/certs/
I just updated the necessary files so you would have the correct ones. |
adithya30
|
Hi,
I'm trying to setup my beam robot using gtwifi, and followed the above setup procedure.
But the beam still cant recognize gtwifi and says its not properly configured. Does anyone know why that is ? |
Charles Lee Brookshire
|
I have a Nexus 5 that just updated to ver.6.0 and no longer connects to GTwifi.
It has a constant "authenticating." I've tried "forget network" with no luck.
I can connect to GTother.
Any help or troubleshooting ideas are appreciated. |
wwahby3
|
@Charles
I have the same issue. After a little digging it looks like Android 6 has fixed a security bug with the way it connects to wifi servers like GTWifi, which ends up making our phones incompatible with the network.
Here's the Google issue tracker link: https://code.google.com/p/android/issues/detail?id=188867&q=wifi&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars
It looks like the only fix for now is for IT to update stuff on their end. |
John M. Douglass
|
There are some issues with Android 6 (Marshmallow) and some possible solutions/fixes/changes we are experimenting with. In the Rich Building there is a test SSID "GTtestwpa" with a potentially "fixed" bug regarding part of the encryption negotation. Before we roll it out to solve on small problem we have to make sure it doesn't cause more problems for other devices. If you have upgraded to Marshmallow and would like to test it, please stop by the Rich Building and configure your device for the SSID "GTtestwpa" just as you would "GTwifi". You can email any success/failures to lawn-feedback@lists.gatech.edu on your testings. |
imusin3
|
Hi,
I have a similar issue with Android 6 where it doesn't connect with GT WiFi. I'm not even able to connect to GT Other. Could someone guide me as to how to connect to it?
Thanks! |
tstegall3
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Hello,
Have any changes been made to the Android 6 update and GT wifi connectivity issue? |
schoudhury31
|
Hi
Ever since I updated to android 6, I am unable to connect to GT wifi. It gets stuck in "authenticating.." step. Is there any way this can be fixed?
Thanks |
John M. Douglass
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@tsetegall3, @imusin3, @schoudhury31 -
Regarding Android 6 issues -
We are aware of the issues with Android 6 and are working toward a solution. This has to do with a bug in freeradius calculations on TLS 1.2. We hope to have a solution in place soon, however, we must extensively test this to ensure that other users are not impacted when this server upgrade occurs. |
pacl3
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Hello, I just installed the update for android 6 and I can sing in normally to GTWifi. I guess google fixed the problem. |
vmishra9
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Hello, I am not able to connect to GTwifi on my computer since last 4 days. I am using windows 10. Can I get some help to solve this issue?
Thanks |
John M. Douglass
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@vmishra9 - Absolutely! If you are near the Clough Building, the OIT Technology Support Center is just behind the Starbucks. If you are living a residence hall, you can contact the WreckTechs at 404-894-0044 or visit one of their support sites (Details on their website at http://wrecktechs.gatech.edu). I would start there! |
tyoshimoto3
|
Hello.
For some reason, at random points in time, the gtwifi network abruptly disconnects, and I am not able to reconnect. It doesn't even ask for a password. So far, the only way I am able to reconnect is by first restarting the computer. Is there something I'm missing? |
tstanfield3
|
Hi. I have a problem where my home wifi works just fine. However, I have a problem on campus. GTWifi connect irregularly. None of the troubleshooting works. This seems to have persisted for a while. Sometimes it's as easy as disconnecting and reconnecting but now it will simply connect without actually offering service. |
clo36
|
GTWifi is disconnecting periodically every 30 minutes even with saved credentials. When trying to reconnect, it says unable to connect to network. The only way to reconnect is by forgetting the network and re-entering the credentials. However, this happens every time (every 30 minutes). This occurs near the time I change my password.
Running Windows 10. |
mli359
|
Hello, I have trouble to connect the GT wifi with my iPhone after upgrade to ios9.3.1 ( Although I am not sure if the problem is about iOS9.3.1. ) I am pretty sure I put in the right username and password (they work fine on my laptop), but it just keeps saying either my username or password is wrong. |
kkusuma3
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Hi,
Is gaming blocked from the GTWifi for PC? Cause I tried to play with my laptop but it keeps showing that I have 99% packet loss. Thanks. |
jhe306
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hi |
jhe306
|
hi,
i have trouble visiting google or facebook or other websites with my pc. i successfully connected to gtwifi and i can visit the websites as i can do in china. but i cannot visit the websites like google. there is an error, said DNS_PROBE_FINISHED_NXDOMAIN |
mli324
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I got a block on my iphone. The block ID is 7590. I don't know how to deal with this virus related problem for my phone. |
wsutton8
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I am having frequent connection drops inside Klaus. All devices are affected. Next to room 2440. |